Return Policy

Overview

We aim to ensure your shopping experience is satisfactory. If you’re not happy with a product, you may return it under certain conditions.

Eligibility for Returns

• Timeframe: Initiate a return within 1 day of delivery.
• Condition: Items must be unused, in original packaging, and in the same condition as received.

Process

1. Initiate Return: Contact us at support@villagemasala.com with your order number and reason for return.
2. Approval: Once approved, we’ll provide return instructions.
3. Shipping: Ship the item back to us using a trackable method.
4. Inspection and Refund: Upon receiving and inspecting the item, we’ll process your refund within 3-5 business days.

Return Shipping Costs

Customer Responsibility: Return shipping costs are the customer’s responsibility, except in cases of damaged, defective, or incorrect items.